Water heating solutions offer comfort and convenience to households and businesses alike. They are essential in maintaining proper hygiene in regions with colder climates or during winter months. Racold has been a leader in providing hot water solutions in India for over 60 years. In this edition of Channel Partner Talk with BuildingandInteriors, Nilesh Shah, KPC Distributors LLP, Bangalore, Karnataka talks about his business as a water heater distributor and his revolutionary association with Racold.
About KPC Distributors LLP
KPC Distributors LLP was established in the year 2001. Initially, they focused on PVC pipes and pipe fittings. Over time, they expanded their product portfolio to include sanitary ware and water heating solutions. They sell a wide range of products that cater to the diverse needs of households. Currently, they have a noteworthy network of over two thousand outlets in Bangalore. The main reason behind their success is their devotion to providing different customer segments with high-quality products to ensure customer satisfaction.
The Bangalore market – Water heater distributor’s perspective
In the dynamic market in Bangalore, we cater to diverse consumer needs influenced by climate, technology trends, and environmental concerns. The demand for energy-efficient and eco-friendly solutions is on the rise, requiring us to stay abreast of technological innovations. Understanding the competitive landscape and providing excellent after-sales service are paramount for success. With a focus on customer satisfaction, Racold continues to lead the market by delivering water heating solutions that align with the evolving preferences and requirements of Bangalore’s consumers.
Understanding the challenges and opportunities shaping the Bangalore market
The biggest challenge in the Bangalore market is ensuring timely delivery of products. We aim to deliver our products within 24 hours of receiving an order; however, it’s not always easy. To overcome this challenge, we have put together a network of around 30 vehicles that are dedicated to delivering products to customers across Bangalore. Additionally, in case of any emergency or urgent delivery, we also use two-wheelers to make sure that our products reach our customers even if our other vehicles are engaged. We employ all means possible to surpass this logistical hurdle. Apart from that, the Bangalore market is a thriving landscape with endless opportunities, and we are assured that our products will find a home sooner or later.
Investing in Racold is synonymous with peace of mind
The quality of Racold products can be ascertained from the fact that customers have negligible complaints about their products. So, people can install their solutions with the peace of mind that they will function without any complaints for years to come. Furthermore, the company has a diverse range of products. You will find solutions for people with basic requirements as well as those who are looking for high-end luxurious products.
Customers in Bangalore are extremely satisfied with Racold’s water heating solutions. They are a complete package because their products are reliable and their pre- and post-sales service is brilliant. However, if any customer raises a complaint, Racold is quick to respond, and they aim to close the complaint within 24 hours.
Although I must say that there are not many complaints about Racold products after they have been sold. In case of any issues, Racold responds swiftly and addresses the issues to help resolve them quickly.
Transformative collaboration with Racold as a water heater distributor in Bangalore
I was aware of the incomparable quality of Racold products for over 40 years. So, when I got the opportunity to become a distributor for Racold 10 years ago, I was thrilled. They have a reputation for excellence and reliability which made the opportunity all the more exciting.
They treat their channel partners with great care. One of the best things about Racold is that you don’t have to ask them for anything twice. If I reach out to them and ask for anything, I know that it will be sorted without needing to follow up again and again. The entire Racold team is a call away; any of our issues can be easily sorted over a phone call. Furthermore, their representative comes and visits us at least twice a week. So, if we face any hurdle, it is promptly addressed.
Our journey with Racold has been truly transformative. While we are proud distributors of several brands, having the distributorship of Racold has been a boost to our credibility and standing in the market. Our association with them has not only enhanced our business but also had a positive impact on our goodwill.
To get in touch with Nilesh Shah, KPC Distributors LLP, Bangalore, contact below:
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