dormakaba is further strengthening its market presence in India with the launch of a new Customer Experience Centre in the Indian capital, Delhi. This strategic move follows the successful openings of similar centers in key economic hubs — Mumbai in 2023 and Bangalore in 2021. These centers serve as interactive spaces where customers and partners can explore the full range of dormakaba’s innovative security and access solutions firsthand. Additionally, the centres provide an opportunity for on-site training, allowing users to gain practical insights into the product offerings and their applications. With this growing network of experience centres, dormakaba ensures that customers across various regions in India have access to hands-on demonstrations and personalized support, strengthening its relationship with the Indian market.
The newly opened 1,000 sq ft dormakaba Customer Experience Centre in Delhi showcases innovative products, such as the compact sensor barrier Argus V60. It also exhibits complete solutions tailored to customer needs, such as automated sanitary access solutions for people with disabilities.
Till Reuter, CEO of dormakaba, inaugurated the Customer Experience Centre and said-
“We are delighted to open our third Customer Experience Center in India. This will further strengthen our market presence and bring us even closer to our customers. This expansion is a further step in our global growth strategy, in which the successful development in India also plays an important role.”
India is one of dormakaba’s seven key markets, along with North America, Germany, Switzerland, Australia/New Zealand, the UK/Ireland, and China. In the 2023/24 financial year, dormakaba’s business in India in the Access Solutions segment maintained its momentum, recording double-digit organic growth.
As part of the implementation of the group-wide growth strategy, a Global Specification Center in Chennai started operations at the beginning of 2024. It supports all dormakaba markets with a team of specification experts. One of the three shared service centers in India was also set up in 2024, taking over operational activities for the Asian region. In addition, the regional production center in Chennai was expanded due to growing demand in the airport sector. These measures will sustainably support dormakaba’s further growth.
About dormakaba Group
dormakaba is a leading global provider in the smart access solutions and hardware domain. The company regularly reinvents and reimagines access by setting industry standards for smart systems and sustainable solutions across the lifecycle of a building. More than 15,000 employees worldwide provide their expertise together with distribution partners to a growing customer base in more than 130 countries. dormakaba offers its customers an innovative collection of integrated access products, solutions, and services. These solutions can be easily incorporated into the building ecosystems to create safe, secure, and sustainable places where people can move around seamlessly.
Headquartered in Rümlang, Switzerland, dormakaba is listed on the SIX Swiss Exchange. In the recent financial year of 2023/24, the company clocked in a massive turnover of CHF 2.8 billion, reflecting the trust of customers and distributors worldwide.
dormakaba has taken the products and solutions to the Architects' door steps using the new age Virtual Reality (VR) solutions: Mr.Natesh Balakrishna
A name that is a trend-setter in the world of access control and security
