Good-quality bathroom fittings are essential for both functionality and aesthetics, ensuring a seamless and enjoyable experience. They offer durability, reliability, and superior performance, reducing the risk of leaks, corrosion, and other issues. Furthermore, they contribute to the overall value and appeal of a home, making it a worthwhile investment for long-term satisfaction. In our latest edition of Retailer Talk with BuildingandInteriors, we had the pleasure of speaking with Pradeep Kumar of Bath n Beyond, Bangalore. He is one of the most well-established and trusted bathroom fittings and sanitaryware dealers in Bangalore. With years of experience as sanitaryware & bathroom fittings dealers in Bangalore, Pradeep Kumar has gained valuable insights into the industry. So, in this interview, he discusses his business’ growth trajectory, product offerings, customer preferences, etc. He also talks about being a proud dealer of SCHELL products, and how the brand helped his business achieve new heights.
About Bath n Beyond
Established in 2012 by Pradeep Kumar, Bath n Beyond has cemented its position as distinguished dealers of premium bathroom fittings, tiles, and sanitary ware in Bangalore. Since our inception, we have been committed to delivering an exceptional shopping experience to our customers. We are dedicated towards offering a wide array of top-quality products to meet our clients’ diverse bathroom requirements. Nestled within an expansive area of around 4500 sq. ft., Bath n Beyond is a well-designed showroom. It showcases an extensive range of renowned brands and an impressive selection of products.
In addition to our association with an esteemed European brand like SCHELL, Bath n Beyond proudly partners with other industry-leading names such as Grohe, American Standard, Toto, Delta, and more. This extensive brand portfolio ensures that our valued clients have access to an exceptional variety of options, catering to their individual preferences. We take immense pride being a comprehensive one-stop shop for diverse bathroom needs.
Furthermore, Bath n Beyond actively engages with architects, builders, and customers during the initial stages of their projects. We emphasize our commitment to understanding and fulfilling their specific requirements. By collaborating closely with these stakeholders, we strive to deliver tailored solutions that seamlessly integrate functionality, aesthetics, and durability.
Tailoring offerings to meet customers’ specific needs and preferences
We try to understand the customer’s needs by probing to know better about their specific needs. One of the common thing customers want is real-time support. By identifying the needs of our customers, we provide faster and more effective support. Customer research helps us understand the motives behind the buying process. We can learn about the areas we are missing out on and create an effective USP. The insights can be used to enhance the products or services to satisfy customer needs.
Selection criteria for partner brands at Bath n Beyond as premium bathroom fittings dealers in Bangalore
Bath n Beyond holds a strong conviction in the notion that “One satisfied customer brings ten.” With this philosophy in mind, we are highly discerning when it comes to selecting the brands we collaborate with. First and foremost, we place significant emphasis on a brand’s market presence.
Another crucial factor we consider is the brand’s commitment to after-sales support and service. We believe that providing reliable post-purchase assistance is essential in meeting our customers’ needs comprehensively. Quality is of paramount importance to us. We remain dedicated to offering products of superior quality that stand the test of time.
In-demand SCHELL products and customer feedback
As a part of the remarkable success of SCHELL in India, we take immense pride in the positive experiences shared by our customers. The angle valve, health faucet, and SCHELLOMAT flush valve have been particularly sought-after choices. Customers are expressing their satisfaction in installing these products in their bathrooms, without encountering any issues.
One product that has received exceptional praise is the SCHELL filter angle valve. Customers who have utilized it for various purposes such as water purifiers, dishwashers, and washing machines have highly appreciated its functionality. The valve’s ability to effectively prevent unnecessary dirt particles has been widely recognized, contributing to its popularity among our customer base.
Key factors that make SCHELL products stand out in terms of quality and functionality
In today’s competitive world of retail, the product needs to stand out from the other products on the shelf and draw customers in. SCHELL has achieved popularity by providing comprehensive solutions, including a diverse range of sensor products that cater to customers across various segments. Notably, SCHELL excels in delivering water-efficient, long-lasting, and hygienic product solutions, which hold significant importance in public sanitary rooms.
One key factor that sets SCHELL products apart is the brand’s commitment to hygiene. SCHELL offers a variety of solutions designed to ensure cleanliness and sanitation in public spaces. For instance, all their products are exclusively manufactured using materials suitable for contact with drinking water. Moreover, they provide contact-free controls for wash basin fittings, urinals, and WCs. Additionally, SCHELL’s solutions incorporate integrated stagnation flush and thermostatic disinfection, demonstrating their dedication to eradicating legionella and maintaining optimal hygiene standards.
SCHELL angle valves effectively regulate the flow between hot and cold water, serving a vital role in pipe shutdowns for repair purposes. However, their contribution to water conservation is often overlooked. These valves have the remarkable ability to save up to 40% of water, all while ensuring maximum convenience for users. For many years, SCHELL has consistently held the leading position globally in angle valve technology. This remarkable achievement can be attributed to their ingenious engineering, innovative detailed solutions, and extensive range of products.
Assessing the market presence and performance of the SCHELLOMAT flush valve
SCHELLOMAT flush valve by SCHELL is widely regarded as one of the finest flushing solution products available in the market. It offers significant cost savings to customers by reducing the pipe size from 32mm to 25mm, while also meeting the IGBC norms. Given the increasing importance of water conservation in sewage treatment plants (STPs), the SCHELLOMAT flush valve remains highly sought-after due to its ability to eliminate the need for storage. With its aesthetically pleasing design, cost-effectiveness, and versatility in terms of installation options, the SCHELLOMAT flush valve is the preferred choice among architects, builders, and plumbing designers.
The market for the SCHELLOMAT flush valve by SCHELL in Karnataka, India, is witnessing significant growth. With substantial real estate development and new project launches by builders and developers, there is a growing demand for high-performance products like the SCHELLOMAT flush valve. Its efficiency, cost-effectiveness, and aesthetic appeal make it a preferred choice in this evolving market, particularly for water conservation efforts.
Pradeep Kumar on comprehensive after-sales support and warranty options offered by SCHELL
SCHELL prioritizes the satisfaction and convenience of their customers even after the purchase of the products. To ensure seamless operations, they offer comprehensive after-sales support and warranty options. In the event of any servicing requirements, they have a toll-free number and WhatsApp support who readily available for customers to register their complaints. They have an efficient service management system to resolve issues, if any. SCHELL’s commitment to hassle-free operations is a testament to their dedication in providing outstanding customer service and maintaining long-term customer satisfaction.
Staying ahead of industry trends as leading sanitaryware & bathroom fittings dealers in Bangalore
We work closely with architects and builders to understand their innovative ideas and concepts and we try to work accordingly. Social media platforms like Facebook, LinkedIn and Instagram play a crucial role in understanding and identifying new market trends, government regulations, and projects.
Furthermore, we actively network with industry peers, engage with trade publications and websites, and leverage tools for data analysis. This comprehensive strategy helps us remain informed, adaptable, and at the forefront of industry developments.
Simplifying choices for customer satisfaction
At Bath n Beyond, our focus is on providing tailored solutions that meet the unique needs of our customers. We prioritize listening to our customers in order to truly understand their requirements. Hence, we can offer them a wide range of options to choose from.
We recognize that today’s customers value ease, convenience, and speed. That’s why we strive to be a showroom and company that not only offers relevant product choices, but also eliminates the need for customers to sift through numerous options that may not be suitable for them. By assisting customers in selecting the right products, we demonstrate our knowledge and dedication to their interests, ultimately fostering trust in our offerings. We firmly believe that investing time in making our customers’ lives easier will yield substantial benefits. Moreover, it will increase and repeat business, long-term loyalty, and enthusiastic brand advocacy.
Pradeep Kumar’s message to brands as leading sanitaryware & bathroom fittings dealers in Bangalore
My message to the brands emphasizes the need for increased awareness among decision makers. I would suggest conducting regular training programs, organizing promotional activities in showrooms, and participating in events to enhance brand visibility. These strategies aim to engage decision makers, strengthen relationships, and drive brand success.
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To get in touch with Pradeep Kumar of Bath n Beyond for high-end bathroom fittings in Bangalore, contact below:
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