On July 3, 2025, dormakaba, a leading global provider in the access solutions market relaunched its completely new designed and expanded Customer Experience Centre in Bengaluru. Spread across an area of 925 sq. ft. on the fifth floor, the customer experience centre was inaugurated by one of the key members of dormakaba global leadership team, Kenth Granljung, SVP Market North Europe. The company also has similar facilities in Mumbai and Delhi, and it continues to grow its market touchpoints in India. These customer-centric experience centres act as immersive destinations, showcasing solutions tailored to customer requirements. This implies that partners and customers in different regions of India can attend on-site training and learn more about dormakaba products and solutions in person. This new milestone will further strengthen the brand’s presence in the premium retail segment in India, as well as expand customer engagement, establishing strong connections with the stakeholders.
Expanding footprint in Bengaluru
The relaunch of the Customer Experience Centre in Bengaluru is a strategic step by the company. This crucial step reflects the company’s commitment towards deepening customer relationships. Bengaluru, being a thriving business and technology hub in South India, will offer certain locational benefits and strengthen the company’s local presence. Now, the customer experience centre in Bengaluru will support regional business development and further help the brand to collaborate within South India and the neighbouring markets.
“The relaunch of our Bengaluru Customer Experience Centre reflects dormakaba’s customer-first approach,” said Kenth Granljung. “This space is not just about showcasing our products, it’s about creating an environment where customers can interact with our technology, experience its applications first-hand, and build solutions with us in real time.”
“Bengaluru has always been a dynamic and innovation-led market,” said Natesh Balakrishna, Market Lead – India, dormakaba. “This CEC is our way of bringing global expertise closer to our customers here—enabling faster collaboration, more relevant solutions, and a deeper understanding of how access plays a role in shaping the safety, security and sustainability.”
Purpose and offerings of the dormakaba Customer Experience Centre in Bengaluru
The Experience Centre aims to provide a complete, hands-on experience of dormakaba’s innovative access control and security solutions. Visitors and clients can explore a wide range of sector-specific offerings in a real-world setting.
From locking and restroom solutions to hospitality, residential, and shower systems, the centre showcases practical applications tailored to different needs. It also highlights advanced electronic access, emergency escape, and Master key solutions, helping customers understand their value and functionality.
Like the Delhi Experience Centre, the Bengaluru location brings people closer to the brand through real-time product demonstrations and consultations when needed. They will get to explore the real-world applications for the products. These offerings altogether will open up doors for new opportunities.
dormakaba bringing global innovation closer to India
India, being one of dormakaba’s seven key markets alongside North America, Germany, Switzerland, Australia/New Zealand, the UK/Ireland, and China, plays a crucial role in the company’s global growth. The relaunch of the new designed and expanded Customer Experience Centre in Bengaluru will bring the latest global innovations closer to the Indian market. This will help the local customers to stay updated on the latest innovations and developments by the company. Furthermore, the new facility will play a key role in streamlining the company’s operational activities happening in the entire Asian region. Undoubtedly, this initiative will support the company’s acceleration of its global growth trajectory and enhance its ability to meet the increasing demand for access control solutions worldwide.
About dormakaba Group
dormakaba is a leading global provider in the access solutions market. The company reimagines access by setting industry standards for smart systems and sustainable solutions across the life cycle of a building. More than 15,000 employees worldwide provide their expertise together with distribution partners to a growing customer base in more than 130 countries.
dormakaba supports its customers with a broad, innovative portfolio of integrated access products, solutions and services that easily fit into building ecosystems to create safe, secure and sustainable places where people can move around seamlessly.
dormakaba is listed on the SIX Swiss Exchange and is headquartered in Rümlang near Zurich (Switzerland). It generated a turnover of CHF 2.8 billion in the financial year 2023/24.
SIX Swiss Exchange: DOKA
dormakaba in India
Established in 1997 as DORMA Door Controls, our company has gone from strength to strength and is now a major player in the access solutions industry. With more than 25 years of experience in Market India (India, Sri Lanka, Maldives, Bangladesh, Bhutan, and Nepal) in access and security, we continue to innovate and deliver the best products, solutions and services to our customers around the world.
Moreover, the brand is committed towards fostering sustainable development by defining clear strategies and actions. With the soaring demands from the customers for sustainable products and solutions, the company puts sustainability at the core of its vision. Moreover, it aims to collaborate and partner with others who can support and promote its journey towards sustainable development.
Over the years, dormakaba has built a strong reputation in the market through its customer-centric approach and in-depth understanding of regional needs. The company continues to move forward and expand its footprint, thus empowering spaces that matter.
Channel Partner Talk (dormakaba access control solutions dealers in Hyderabad) – JK Artekraaft
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